Refund policy
Refund Policy
Last Updated: July 2026
Opening Statement
We accept returns within 30 days of delivery.
Eligibility Conditions
To be eligible for a return, your item must be unworn, unwashed, with tags attached, and in its original packaging.
Return Window
Returns must be initiated within 30 days from the date of delivery.
How to Initiate a Return
To start a return, please email us at costumer@fonthorini.com. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
Refund Method
Refunds will be processed to the original payment method within 5-10 business days after we receive your returned item.
Restocking Fees
We do not charge restocking fees for returns.
Non-Returnable Items
- Final-sale items
- Personalized or customized products
- Worn or washed merchandise
- Intimate apparel
Exchanges
If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
FTC Mail Order Rule Right
If we are unable to ship your order within the promised timeframe, you may cancel for a full refund before shipment per FTC regulations (16 CFR Part 435).
State-Specific Consumer Rights
California
California residents have specific refund rights under California Civil Code §1723. This policy is intended to satisfy those disclosure requirements and does not waive any consumer protections under California state law.
New York
New York General Business Law §218-a requires a mandatory written refund policy that discloses: (1) exceptions for items marked 'sale' or 'as-is'; (2) whether proof of purchase is required; (3) refund timeframe; (4) refund method (cash, credit, exchange); (5) any restocking fee. Absence of policy entitles the consumer to a 30-day refund right.
Massachusetts
Massachusetts law (940 CMR 6.12) requires that 'All Sales Final' or any restriction on returns must be clearly disclosed before the consumer completes the purchase. Failure to disclose is considered an unfair or deceptive trade practice under M.G.L. c. 93A.
Florida
Florida Statute §501.142 mandates that if the merchant does not accept returns, a conspicuous notice must be posted. Absence of any notice entitles the consumer to a 7-day return right (some sources cite 30 days for online sales).
Hawaii
Hawaii law (§481B-5.5(b)(1)) requires a mandatory conspicuous sign disclosing the refund policy. Absence of disclosure obligates the merchant to issue a refund.
Utah
Utah Admin. Code R152-11-10 requires adequate disclosure of the return policy on the website. Absence of disclosure entitles the consumer to return the item for a refund.
Connecticut
Connecticut regulations (§42-110b-19) state that if no refund policy is posted, the default rule is a 7-day refund right for the consumer.
Virginia
Virginia law (§59.1-200(A)(46)) requires that the refund policy must be 'readily noticeable' at the point of sale. The Consumer Protection Act exempts merchants who offer a full unconditional refund within 20 days.
Damaged / Defective Items
If you receive a damaged or defective item, please contact us at costumer@fonthorini.com. for a replacement or refund, regardless of the standard return window.